Can’t find an answer? Look for a common issue below.
Money may be loaded or credited to an account by MVT staff for two primary reasons: a customer request or a class cancellation. This credit can then be used toward a future purchase.
There are two ways to use credit that has been loaded into your account:
Mountain View residents are eligible for benefits that include a free court walk-on privilege, reduced reservation fees, and discounted class prices. To receive the discount:
We recommend that you visit the proshop to show proof of residency instead of sending email. This is so that privacy and security can be maintained.
If it is urgent, please send an email to firstname.lastname@example.org. and proshop staff will assist you in obtaining your residency badge.
You can still request a retroactive discount (account credit) by emailing MVT.
Because individual information such as age, credit, and qualified levels are kept in the profile for each account, every student regardless of age must have a separate account for enrolling in classes.
You can use your own address to create a unique username for your child using the “+” sign (gmail and most email providers support aliases). All notifications addressed to the child's alias will be sent to the parent's mailbox.
Parent email: email@example.com
Child email: firstname.lastname@example.org
See the Getting Started guide at the top of every class page.
If you are sure you won't personally use MVT services, you can setup your child’s account with your personal email.
If you’re unable to complete your class registration, there are a few common issues:
You will need to click a class sign-up button and log-in to your account to see the price, but you won’t be charged until you complete the check out.
For New Students, there are three options:
For Current Students:
Before session start date:
After session start date:
MVT does not offer cash or credit card refunds with some limited exceptions. Mindbody account credit, which can be used on all MVT goods and services, is the standard refund method. In the case of an unusual event (moving away, long-term injury) a direct credit card refund can be issued for a $15 processing fee.
In the event of rain or bad weather:
The first class transfer is free. The second class transfer will be a $15 charge.
Please send an email to email@example.com to determine if there is enough space in a class.
In your account profile, click “yes” in the contact info “opt in”. If you clicked “opt in” and you still do not see your notifications, check your spam or junk mail folders.
The customer service team will respond to emails sent to firstname.lastname@example.org within 24 hours, if not sooner. If you do not see a reply email from MVT, make sure to check your junk and spam folder.
For any faster response, call Cuesta Pro Shop to get help: 650-967-5955.
MVT has multiple instructors for each pathway level. Instructor schedules are subject to change, but we try to maintain consistent class schedules for our instructors. If you have a particular instructor in mind, email email@example.com.
Our standard ratio is 6:1.
We also offer 4:1 ratio classes for players looking for a more personalized experience.
For private lessons, please email firstname.lastname@example.org with your name, age, experience, and availability. Private lessons are typically not available during primetime hours.
Private lessons are reserved for students who have demonstrated a commitment to multiple group practices per week and who need additional 1:1 instruction to achieve their goals.
Tennis is a unique sport that offers participants a lifelong physical, mental, and social outlet.Our goal is 100% accessibility, or Everyone Plays. If you or your family requires assistance beyond the universal resident discount, please reach out, answer a few qualifying, income-based questions, and we will personalize an Everyone Plays Discount to fit your needs.
The number of classes for each session varies. It can be 5-8 classes. You can determine the number by checking the start and end dates for the session. Usually the session will have one class per week.
Yes. Bring your racket to our proshop to have it restrung with or without your own string. Turnaround time is one week on Saturdays (drop off & pick up).
To view credit on your account you will need to download our Branded App from the iOS app store or Google Play.
Go to your “Profile” and from there click on “Wallet” to view your account balance. Viewing your account balance from our Branded Website is unavailable at this time.
Currently, due to our Covid-19 policy we are not allowing large groups of parents to stay on site and view classes. The unintended consequence of this policy has been more focused and independent students. Just drop and go!
Parents are definitely allowed to view their child's class and progress, but we request that they view the class from a location that is out of sight from the class. Often the child feels insecure in a new environment and will cling to the parent and not participate in class. If the parent is out of sight, the instructor can then focus the child to participate and have fun in the class.